Link to the lightbox on the order status page, and the orders within the recent 3 days are available for inquiry.

The members who are viewing the CD or single images on imageDJ.com may add the image files you want into the lightbox. Lightbox is a tiny library which will help you collect videos and images and the records within the recent 3 days are available. There is no limit on the storage capacity on Lightbox and the images stored by members on it can help you choose or submit files, Note: You must be a registered member of imageDJ.com to be able to log on and use the Lightbox functions.

Link to page for modifying personal data.

The possible causes are as follows: The browser you are using is too old and please update to the new version or restore the factory defaults; the browsers members often use are listed below and you may link to update your browser.
Internet Explorer 8：http://www.microsoft.com/taiwan/windows/internet-explorer/default.aspx
Mozilla Firefox：http://moztw.org/firefox/
Opera：http://www.opera.com/download/
Safari：http://www.apple.com/support/downloads/

You may choose to order online or download the order form and send it by fax. The credit cards ImageDJ.com accepts Visa and MasterCard.

Yes, please sign up as a member before you purchase online.

Yes they are all invoiced prices with taxes; no extra charge if you pay by credit card.

Go to "shopping cart" – "order status" on the website to make such an inquiry.

Please confirm that the email account and passwords you entered are correct. If they are correct and there is still no messages received, possibly means your order is not successful. Please go to the customer service center to fill out your demands or call the customer service number to confirm if your order is successful.

Your arrival is welcomed and you may go to the head office in Taipei to make a purchase. As we offer numerous products, if you want to go to our company to purchase products, please call first to ensure the products you want are still in stock; therefore, you may not come in vain. You are recommended to directly purchase online and wait until your goods are directly delivered to your place by us.

The quantity of orders, once submitted, can not be changed; please contact our customer service personnel by letter or telephone. In addition, if an order has been submitted and payment has been made, it can not be cancelled.

It would be uncertain, please use the “order status” function offered by the shopping cart on the website to confirm the order, use the customer service center system or call the customer service number during working time to confirm.

The members in Taiwan may pay by the following six ways:
(1) online payment by credit card
(2) faxing payment by credit card
(3) transfer by post
(4) bank remittance
(5) ATM transfer
(6) paying upon delivery.

To let the customers get the products as soon as possible, we advise the customers to send the receipts after payment by fax or e-mail and in this way the goods can be shipped before bank or postal notice is received. If you worry about privacy, you may obliterate the account number, available amount and balance. (Please obliterate parts of the account number rather than obliterate it entirely).

This is what physical shops do generally, and if the customers are near the POS machine, the shops may call directly to ask the bank and ask the customer to confirm their identity and if you pay online by credit card, you are advised to ask the issuing bank to increase the “amount of single online consumption” or choose postal transfer, bank remittance or ATM transfer when making online purchase.

If you purchase physical goods, they would be free to deliver if the members in Taiwan purchase over NT$1,000. If it is not, we would charge you NT$100 for delivery your purchase.

If an order has been placed, and you want to change the payment method before actual payment, please directly log in the website and place a new order, and choose the method you desire. The original order will be automatically cancelled if no amount is transferred within the payment.

Our website is one of the HiTRUST/VeriSign certified websites world wide; we offer our customers a safe and stable online consumer environment by using SSL online purchase security mechanism; and our customers can rest assured. SSL is the encryption communication protocol which uses the technology for encrypting public keys (RSA) to send confidential data between user and server end; and SSL technology has been widely used by most Web Servers and Browsers. If you pay online by credit card when you purchase goods from our website, the credit card input page will be loaded (by using the VeriSign Mechanism of international credibility) after the goods details and delivery information is filled in; you will fill in the credit information on the encrypted page and online confirmation and checks will be carried out to authenticate the credit card and prevent theft of credit card number; therefore you do not fill in the credit card information on our web page and the number will not be kept in any of our servers. If the number entered is correct and amount is deducted from your credit, you will return to our website; however, your card number will not be returned except the “Successful deduction” system message. All your credit card information is kept at a highly restricted and controlled credit card financial center, and we guarantee to you that we shall not leak your card number. The website is responsible for reporting any illegal acts to relevant authorities to safeguard the interests of consumers.

ImageDJ.com must invoice after receiving your payment and we apologize to cause you any inconveniences. We excuse that we are unable to invoice before payment.

Please send the invoice by registered mail to ImageDJ for a new one before the 25th day of the month Company name: ImageDJ Corporation
Address: 10F A Tower No. 25 Sec. Four Renai Rouad Da’an District Taipei 106
To: electronic commerce- customer service Department.

If any order accepted by ImageDJ includes physical goods or image library CD, the invoices will be sent with the shipment and if you purchase the download version such as online credit, invoices will be sent separately.

The goods ordered by members in Taiwan will be delivered within 1- 3 business days (excluding Sundays and Saturdays) after payment is completed. Express delivery will be offered to the members in Taipei area; you may choose the delivery way you need by checking the sending box or directly inquire the shipment status by going to the shopping cart/ order status function.

* If the members in Taiwan completed the order and payment before 1:00 pm at the same business day, the goods will be delivered to your place on the next day (excluding Saturdays and Sundays); deliver by express delivery can be received on the same day in Taipei area.

ImageDJ offers global order and delivery services; goods will be delivered to the doorsteps of members in Taiwan in the next day after the order is placed; they will be sent by EMS, the international fast courier, for members abroad.

After placing an order, you can not change the address online, please directly inform the customer service center of the changed address if payment is not completed; if payment is completed, the receiving address can only be changed by writing a letter or making a call to further confirm before goods are shipped.

Currently the goods are delivered to your place in the morning, afternoon and evening hours; please indicate your special needs on the columns for order notes; if the goods are sent on the day immediately prior to Sundays, Saturdays or holidays, the delivery will be received on business days; if you can receive goods on holidays, please indicate this in the columns.

If the delivery is not received for more than 3 business days (excluding Saturdays or Sundays), a problem might occur during the delivery, no one signs the receipts on the designated place or the recipient can not be contacted by telephone; under such circumstances, please inquire by filling in the order number at our customer service center or contacting us.

Within 7 days from receiving the goods, visit our customer service center to fill out customer demand forms or call the customer service and your call will be answered by dedicated personnel.

According to the consumer protection laws, consumers of imageDJ.com are entitled to a seven-day hesitation period after goods are delivered. However, the returned goods must be brand new and complete of entire packages (which keep the goods, accessories, packages, cartons and all the attached documents or materials intact); video CDs and software products shall not be opened otherwise refund is not accepted. If the goods are to be refunded, you are advised to return the intact goods and packages within 7 days together with accessories and gifts and if any item is missing or the package is broken, refund shall not be accepted or the refunded amount will be deducted on the basis of the extent of the losses (an application must be filed within 7 days from receiving the goods otherwise no amount will be refunded). You are advised to send the goods to be refunded and invoices by registered mail to ImageDJ Corporation (electronic commerce- customer service department) at 10F A Tower No.25 Sec. 4 Da’an District Taipei (160).

If you already received the goods, please inquire about the products you want to exchange by letter or telephone in seven days (provided that any goods which have been opened shall not be refunded or exchanged). You are advised to send the goods to be exchanged and invoices by registered mail to ImageDJ Corporation (electronic commerce- customer service department) at 10F A Tower No.25 Sec. 4 Da’an District Taipei (160).

Royalty Free Banana Stock、Bigcheese、Brand X、Comstock、Creatas、Design pics、Digital Vision、Dynamic Graphics、Goodshoot、Idream Stock、Image Source、Image100、Inmagine、It Stock、Liquid Library、Medio Images、Photoalto、Purestock、Radius Images、Stockbyte、Stockdisc、Suite Media、Thinkstock、TRimage、 Urikiri
Free download in the image library clipart.com、comstock1700k.com、ablestock.com、photoobjects,com、jupiterimages Unlimited、animationfactory
Rights Managed (orginal) Alamy、Defd、ImageClick、Pixel factory、Premium

Search for a single image: in the search box, enter the key words to be searched, then press Enter or Go key to start searching. You may search by key words or product code and check the PSD, illustrators, synthesized or image files by checking the relevant box.
Search for CD: enter the key words in the search box, then press Enter or Go key to start searching. You may choose searching by key words or product code and press Ctrl key to choose multiple types among the various types you want.
*Directly entering the category browse or clicking on the type you want is also suitable for members to search the image library of foreign agents.

To achieve the best results, you many link key words by AND or OR when searching for key words. For example, enter “birds and trees” and you will get images containing “birds” and “trees”. Enter “birds or trees”. And you will get the images of “birds” and also those with “trees”.If you enter two or more key words which are not specifically indicated by AND or OR, the system default is AND.

By choosing “advanced searching”, you will see relevant options which will help you make a precise search
• Choose goods categories: RF CD/ RF single image/ RM original/eDollar
• choose any image supplier (brand) you desire-RF CD/RM Brand
• Choose the CD or image category you want

You may reduce the search results by checking the options under the key words when searching for single images. This method will allow you to search only the video, illustrator or synthesized image you want. You may enter the key words at the search for CD section and check the category you want from the drop down menu. You may also enter the “advanced search” where many other options will help search for the image you want. Or you may choose the option “key words not included” to help your search.

If you can not find the image you want, you many search again by relevant words, for example, if what you are looking for is an image of a violin, and the search by entering “violin” yields no or insufficient results, you may possibly find many relevant images by entering the relevant words such as “instruments”, “music” “classical music” etc.

It might occur that there is no image you want in our library; but you may search for relevant images by the following means:
• Confirming the key words you enter is free of any errors
• Deleting unnecessary key words or choosing a more universal word or search by relevant dictionary
• Confirming your search- clicking the pull down “category menu” under the search box, and this is good for members to search fro image library of foreign agents.
If you still can not find the image you need, you are advised to use the imageDJ “Finding image ” service, and you will be served by dedicated personnel.

Please provide the following information and send it by email to info@imageDJ.com, we will serve your needs in 1- 3 days as soon as possible. We appreciate your support.

Name, phone number, email, goods category (RF CD, RF images, RM digitalized positive photos), image category (2d image, illustrator, synthesized, or layered video), image uses (such as ad DM. cover, web page, signage etc.) and description.

You may search for the images/licences you want by calling the following dedicated line: +886-2-8773-3920

To safeguard the interests of each member, we recommend using the company’s email or other paid email to send inquiry or contacting the customer service line at various locations because you may not receive the replies from our customer service center using free email.

To offer you faster services, we recommend using the search system, and inquiring into relevant description in the FAQ.

ImageDJ.com must invoice after receiving your payment and we apologize to cause you any inconveniences. We excuse that we are unable to invoice before payment.

Please send the invoice by registered mail to ImageDJ for a new one before the 25th day of the month Company name: ImageDJ Corporation
Address: 10F A Tower No. 25 Sec. Four Renai Rouad Da’an District Taipei 106
To: electronic commerce- customer service Department.

Choosing the cooperation scheme- negotiating business- agreeing with the terms-filling in the application materials-verifying materials-confirming cooperation scheme.

AP Strategic alliance: AP is the short term for Affiliate Program/Associate program, and generally called “partner plan”, which has been in existence ever since the network was commercialized. “AP strategic alliance” focuses on letting more consumers get to know the goods or campaign messages spread through the assistance of partners’ websites and after the transaction with consumers is completed, feedback funds (commission) will be paid to our partners at the rate determined by the website. If you hope to form AP strategic alliance with imageDJ, please click here.
Distribution/cooperation in images:If you hope to sell your products through imageDJ, click here.
If you hope to sell goods of imageDJ, click here.
If you need to know about the marking project or strategic development proposal, please attach your company briefing overview and contact our cooperation window (at 886-2-2751-3131 ext502)